Visiting a local hardware store today I had the distinct feeling sales must have been slow.
Why? The staff to customer ratio was unbelievably good – it was a case of walk in to any aisle and have someone pounce on you and ask if they could help.
Now don’t get me wrong, too much of that can make me very grumpy very quickly but in this instance I was looking for help and across three aisles I found it three times.
Now here’s the interesting bit – before leaving I decided to seek the store manager out and give some positive feedback to him about my experiences.
The chap was understandably happy and asked if I would submit this in writing via a customer feedback card that looked like it would end up in head office land somewhere south of the Bombay’s.
I was happy to oblige and sincerely hope those ‘team members’ that served me get some praise (or a bonus?) from of their peers over the next few days.
I regale you with this tale because I want to you know just how rare I think it is in this day and age for someone to proactively seek out an owner and give them positive feedback about their business or staff.
Sadly I fear many of us now only look for opportunities to complain when were unhappy but forget the equal amounts of pleasure and joy we can bring to someone simply by taking the time to tell them they got it right when they have.
I’d challenge you to be aware of a good customer service experience you encounter sometime over the next seven days and make the proactive effort to let the owner know about it.
When was the last time you said well done?